Occasionally after a day of teaching 3 classes, I see recurring issues with an app...such was the case today. Quite honestly, it is often my own errors or lack of understanding that leads to these problems but it has made me realize what a tremendous support is out there for teachers using educational apps. So today, I want to share what I mean:
I have been blown away by the almost immediate response and support I have had regarding some of the apps we have been using. While I don't always get "the answer" I'm hoping for, I am getting answers in a timely manner that allows me to adjust, bob, and weave to make the problems either go away or become less of an issue.
Today I had two questions for haiku deck and I received suggestions within minutes of my emails and the harder questions within hours. That's remarkable! I then was able to pass along the information to other teachers as well.
A few weeks ago I was having some issues with Toontastic and was able to spend some time explaining the issues to the creators and was given some very helpful suggestions.
Tellagami also has been helpful via twitter comments directed to them to help me understand limitations I might face regarding shared devices.
All this being said, more often than not-when I ask, I am being answered (and quickly)! Twittering and emailing these app companies has helped me in the midst of lessons. So don't be afraid to reach out and ask questions if you are stuck...you might get an immediate answer that will help the lesson time move right along!